The person or people who serve guests or customers in a restaurant, café, or shop; the waiter or waitress.
example
Die Bedienung in diesem Café ist immer besonders freundlich und schnell.
The service in this café is always especially friendly and fast.
Usage tips
Word family
All meanings of 'die Bedienung' (service / operation) come from the verb 'bedienen' (to serve / to operate). You can serve a person (in a restaurant), operate a device (control it), or receive a service.
EXAMPLE
Der Kellner bedient die Gäste am Nachbartisch.
The waiter serves the guests at the next table.
Context clues
The context makes clear which meaning is intended. In a restaurant, it refers to the person. In connection with a device, it is about handling or operation. On a bill, it refers to the service charge.
EXAMPLE
Die Bedienung hat uns die Speisekarte gebracht.
The server brought us the menu.
Use in restaurants
To get the attention of the staff in a restaurant or café, you can call out 'Entschuldigung, Bedienung!' (Excuse me, server!). This is a direct way to address the person.
EXAMPLE
Entschuldigung, Bedienung, wir würden gern bestellen!
Excuse me, server, we'd like to order!
Typical collocations
When referring to the handling or operation of devices, 'Bedienung' is often combined with adjectives such as 'einfach' (simple), 'kompliziert' (complicated), 'leicht' (easy), or 'intuitiv' (intuitive).
EXAMPLE
Das Gerät hat eine sehr einfache Bedienung.
The device is very easy to operate.
Compare with
near_synonym · confusable
Bedienung vs Service
service
'Service' and 'Bedienung' can both have to do with customer contact, especially in restaurants, cafés, or shops. 'Service' more often refers to the overall quality of customer care: whether you are treated in a friendly, quick, and good way. 'Bedienung' can mean the person who serves the guests, or the act of serving itself. For this reason, learners can confuse the words. If you mean the person, you say 'die Bedienung'. If you are evaluating how good the customer care was overall, 'Service' fits better.
Bedienung
Die Bedienung brachte uns sofort die Speisekarte.
The server brought us the menu right away.
Service
Der Service im Restaurant war heute langsam, aber sehr freundlich.
The service in the restaurant was slow today, but very friendly.