Last updated: July 23, 2026
Controller
Contact support@membel.com for privacy questions or requests.
Information we use
- Accounts and learning: your email, login details, optional profile information, preferences, saved words, reviews, progress, and private content ratings. We use these to provide the service you request. An avatar you upload is publicly accessible.
- Guest learning: a temporary account identifier and learning progress, so you can save words and review before registration. This data can be moved to an account when you sign in.
- Support and feedback: your message, optional email address, and relevant page or content details, so we can respond and improve the service.
- Security and delivery: IP address, browser and request information, timestamps, and service logs, as needed to deliver Membel and prevent abuse.
- Optional analytics: with your consent, a random identifier, pages visited, feature use, learning actions, device and performance information, and interactions with public learning pages. Your name, email, passwords, and form entries are not included.
Account data is processed to provide the service. Security and basic service improvement rely on our legitimate interests in operating a reliable service. Optional analytics relies on your consent. You may use Membel without optional analytics.
Service providers
We share necessary information with providers that support hosting and security, service emails, optional analytics, and embedded videos. Embedded-video providers receive technical request information when a thumbnail is shown or a video is played.
Where information is processed outside the European Economic Area, we use an adequacy decision or approved contractual safeguards.
Storage and retention
Necessary browser storage keeps you signed in, saves preferences and progress, and remembers your privacy choice. Optional analytics storage is used only after consent.
- Registered account and learning data remain until you delete the account.
- Empty guest accounts are deleted after 7 days; inactive guest accounts after 180 days.
- Feedback is kept only as long as needed to handle reports and improve Membel.
- Optional analytics data is kept only as long as needed to understand and improve the service.
- Security records are kept only as long as needed for security, legal claims, or legal duties.
Deletion from backups follows the normal backup replacement cycle.
Your rights and choices
You may request access, correction, deletion, restriction, portability, or object to processing. You may withdraw consent at any time through ; this does not affect earlier lawful processing. You may also complain to your data-protection authority. Contact us through Contact to exercise your rights.