quality management
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quality management
All organizational measures that serve to improve the quality of processes, services, or products in a company. It aims to increase customer satisfaction and comply with standards.
Durch ein effektives Qualitätsmanagement konnte die Fehlerquote in der Produktion deutlich gesenkt werden.
Through effective quality management, the error rate in production was significantly reduced.
This long word is easy to understand if you break it down: it consists of 'Qualität' (quality), the linking sound '-s-', and 'Management' (management). So it literally means the control or administration of quality.
Die Firma investiert viel Geld in ihr Qualitätsmanagement.
The company invests a lot of money in its quality management.
In companies, quality management is often 'eingeführt' (introduced), 'umgesetzt' (implemented), 'zertifiziert' (certified), or 'optimiert' (optimized). A person can also be 'für das Qualitätsmanagement zuständig sein' (be responsible for quality management).
Unsere Produktion wurde nach den neuen Richtlinien für das Qualitätsmanagement zertifiziert.
Our production was certified according to the new guidelines for quality management.
'Qualitätsmanagement' (quality management) is a technical term from business and administration. In business contexts, it is very often abbreviated as 'QM'.
Der neue Mitarbeiter arbeitet in der QM-Abteilung.
The new employee works in the QM department.
quality assurance
'die Qualitätssicherung' and 'das Qualitätsmanagement' both have to do with good quality in a company. 'Qualitätssicherung' mainly means planned measures intended to ensure that a product or service meets certain requirements. 'Qualitätsmanagement' is broader: it is about the organization, planning, and improvement of all processes related to quality. They are easy to confuse because quality assurance is often part of quality management. As a simple guide: quality assurance checks and secures standards, while quality management controls and improves the whole system.
Das Qualitätsmanagement plant neue Abläufe, damit weniger Fehler entstehen.
Quality management plans new procedures so that fewer errors occur.
Vor dem Versand prüft die Qualitätssicherung jede Maschine.
Before shipping, quality assurance checks every machine.