ticket
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ticket
An admission ticket or travel ticket that allows someone to enter a place (e.g., cinema, concert) or use a means of transportation (e.g., train, airplane).
Ich habe online schon ein Ticket für den Zug nach Berlin gekauft.
I've already bought a ticket online for the train to Berlin.
ticket
In the context of customer service or IT support, a single case or request that is recorded in a system for processing.
Der IT-Support hat für mein Druckerproblem ein neues Ticket erstellt.
IT support created a new ticket for my printer problem.
'Ticket' is a direct loanword from English. It is used very frequently in everyday German, especially in the context of travel and events.
Wo kann ich ein Ticket für den Bus kaufen?
Where can I buy a ticket for the bus?
For travel tickets and admission tickets, 'Ticket' is often combined with the verbs 'kaufen' (to buy), 'buchen' (to book), 'reservieren' (to reserve), or 'lösen' (to buy/get a ticket).
Wir sollten die Tickets für das Konzert bald buchen, bevor sie ausverkauft sind.
We should book the tickets for the concert soon before they sell out.
You can recognize the meaning 'Support-Anfrage' (support request) from the context. When the topic is 'IT', 'Support', 'System', or 'Problem', it usually refers to a case in a help system.
Können Sie für mein Anliegen bitte ein Ticket erstellen?
Could you please create a ticket for my issue?
In IT and service contexts, 'Ticket' is often used with verbs like 'erstellen' (to create), 'öffnen' (to open), 'bearbeiten' (to process/work on), and 'schließen' (to close).
Der Support-Mitarbeiter hat mein Ticket bereits bearbeitet.
The support employee has already processed my ticket.
inquiry / request
An Anfrage is a question or request for information sent to support. A Ticket is the case related to that Anfrage that has been recorded in the support system for processing. Use Anfrage when you mean the content, and Ticket when you mean the managed support case.
Für meine Frage zur falschen Rechnung hat der Support ein Ticket angelegt.
For my question about the incorrect bill, support created a ticket.
Meine Anfrage an den Support betrifft eine falsche Rechnung.
My inquiry to support concerns an incorrect bill.
