kindness
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kindness
The quality of being friendly, nice, and courteous in dealing with other people.
Ihre Freundlichkeit und Hilfsbereitschaft werden von allen Kollegen geschätzt.
Her kindness and helpfulness are appreciated by all her colleagues.
The noun 'Freundlichkeit' is derived from the adjective 'freundlich' (friendly). The ending '-keit' is a typical way to form abstract nouns from adjectives that describe a quality.
Die Freundlichkeit der Mitarbeiter hat uns sehr beeindruckt.
The kindness of the staff impressed us very much.
'Freundlichkeit' is usually uncountable and describes the general quality. In the plural ('Freundlichkeiten'), it refers to individual polite actions or words, often at the beginning of a conversation.
Seine Freundlichkeit macht die Zusammenarbeit sehr angenehm.
His kindness makes working together very pleasant.
In the plural, the word is often used in the fixed expression 'Freundlichkeiten austauschen' (to exchange courtesies). This describes the exchange of polite, often formulaic greetings or compliments.
Die beiden Präsidenten tauschten vor dem Gespräch die üblichen Freundlichkeiten aus.
The two presidents exchanged the usual courtesies before the conversation.
friendship
'Freundschaft' and 'Freundlichkeit' look similar, but they do not mean the same thing. 'Freundschaft' is a relationship between people based on trust and closeness. 'Freundlichkeit' is a quality or a single kind action. So you can show kindness without being friends with someone. The risk of confusion mainly comes from the similar word form. In practical terms: 'Freundschaft' is a relationship; 'Freundlichkeit' is a behavior.
Mit ihrer Freundlichkeit machte die Verkäuferin den langen Einkauf viel angenehmer.
With her kindness, the sales assistant made the long shopping trip much more pleasant.
Zwischen den beiden Familien ist über die Jahre eine echte Freundschaft entstanden.
A real friendship has developed between the two families over the years.