The entirety of all customers of a store, company, or service. It is a collective term for the people who shop there or make use of services.
example
Der Bäcker kennt seine Stammkundschaft mit Namen.
The baker knows his regular clientele by name.
Usage tips
Collective term
The word is derived from 'der Kunde' (the customer). The ending '-schaft' forms a collective term and groups all customers together, similar to 'Mannschaft' (team) or 'Belegschaft' (staff/workforce).
EXAMPLE
Die gesamte Kundschaft war mit dem neuen Service sehr zufrieden.
The entire clientele was very satisfied with the new service.
Grammar in the singular
Although 'die Kundschaft' refers to many people, the word is grammatically singular. Therefore, the verb in the sentence is also in the singular.
EXAMPLE
Die Kundschaft wartet geduldig, bis das Geschäft öffnet.
The clientele waits patiently until the store opens.
Typical distinctions
A distinction is often made between 'Stammkundschaft' (regular customers) and 'Laufkundschaft' (walk-in customers, casual customers). Adjectives such as 'zufriedene' (satisfied) or 'treue' (loyal) with 'Kundschaft' are also common.
EXAMPLE
Ein kleines Café lebt oft von seiner treuen Stammkundschaft.
A small café often lives off its loyal regular clientele.
Compare with
confusable
Kundschaft vs Kunde
customer
'der Kunde' and 'die Kundschaft' both belong to the area of shopping and services. 'der Kunde' means an individual person or also an individual company that buys something or uses a service. 'die Kundschaft', on the other hand, means all customers together or a group of customers. Learners may confuse the words because both occur in business or service contexts. If you are talking about a specific person, 'Kunde' fits. If you are talking about customers as a whole, 'Kundschaft' is more natural.
Kundschaft
Am Samstag ist die Kundschaft im Supermarkt besonders ungeduldig.
On Saturdays, the clientele in the supermarket is especially impatient.
Kunde
Der Kunde wartet schon seit zehn Minuten auf seinen Termin.
The customer has already been waiting ten minutes for his appointment.