consumer advice center
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consumer advice center
An independent organization that advises and informs consumers on legal and economic matters and represents their interests vis-à-vis companies and politics.
Bei Problemen mit dem Handyvertrag kann man sich an die Verbraucherzentrale wenden.
If you have problems with your mobile phone contract, you can contact the consumer advice center.
The word is made up of three parts: 'verbrauchen' (to consume) → 'der Verbraucher' (consumer), the linking '-er-', and 'die Zentrale' (center/head office). So literally, it is a center for consumers.
Die Verbraucherzentrale hilft Konsumenten bei Problemen.
The consumer advice center helps consumers with problems.
The 'Verbraucherzentrale' (consumer advice center) is an important real institution in Germany. It is a point of contact for citizens who have problems with purchased products, contracts, or services.
Die Verbraucherzentrale warnt vor einer neuen Betrugsmasche im Internet.
The consumer advice center is warning about a new online scam.
Common phrases are 'sich an die Verbraucherzentrale wenden' (to contact the consumer advice center), 'sich bei der Verbraucherzentrale informieren' (to get information from the consumer advice center), or 'Hilfe von der Verbraucherzentrale bekommen' (to get help from the consumer advice center).
Wenn der Verkäufer nicht reagiert, solltest du dich an die Verbraucherzentrale wenden.
If the seller doesn't respond, you should contact the consumer advice center.
consumer protection
'Verbraucherschutz' and 'Verbraucherzentrale' both belong to the topic of customers' rights. But they do not mean the same thing. 'Verbraucherschutz' is general consumer protection through laws and measures, for example against fraud or dangerous products. The 'Verbraucherzentrale' is a specific organization where you can get advice and information. The words are easy to confuse because both often appear in similar situations. If you are talking about the whole system or principle, 'Verbraucherschutz' fits. If you mean an advice center, 'Verbraucherzentrale' fits.
Nach dem Streit mit dem Anbieter hat Maria die Verbraucherzentrale angerufen.
After the dispute with the provider, Maria called the consumer advice center.
Beim Online-Einkauf spielt der Verbraucherschutz eine wichtige Rolle.
Consumer protection plays an important role when shopping online.