complaint
die Reklamation, die Reklamationen
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complaint
A customer's complaint about defective or incorrectly delivered goods or services, often accompanied by a request for repair, replacement, or a refund.
Wegen des defekten Displays habe ich eine Reklamation beim Händler eingereicht.
Because of the defective display, I filed a complaint with the retailer.
| gender | feminine die |
|---|---|
| plural | die Reklamationen |
| genitive | der Reklamation |
| singular | plural | |
|---|---|---|
| nominative | die Reklamation | die Reklamationen |
| accusative | die Reklamation | die Reklamationen |
| dative | der Reklamation | den Reklamationen |
| genitive | der Reklamation | der Reklamationen |
The article changes with the case; it is shown in colour.
With „Reklamation bei“ (complaint with) plus the dative, you name the company or organization you are contacting. This pattern is especially common with „eine Reklamation einreichen“ (to file a complaint).
Sie hat eine Reklamation bei dem Möbelhaus eingereicht.
She filed a complaint with the furniture store.
„Reklamation“ (complaint) is a factual term used especially in customer service and business correspondence. You can also use it when speaking with sales staff.
Guten Tag, an wen kann ich mich mit meiner Reklamation wenden?
Good afternoon, who can I contact about my complaint?
From the company's perspective, „eine Reklamation bearbeiten“ (to process a complaint), „eine Reklamation anerkennen“ (to accept a complaint as justified), and „eine Reklamation ablehnen“ (to reject a complaint) are typical collocations. The verbs show whether the company is reviewing the case, accepting the complaint as justified, or rejecting it.
Der Kundenservice hat meine Reklamation bearbeitet und als berechtigt anerkannt.
Customer service processed my complaint and accepted it as justified.
