call center
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call center
An office or department in a company where employees receive or make a large number of phone calls. This is often done for customer service, sales, or market research.
Ich habe im Callcenter angerufen, um mein Problem mit der Rechnung zu klären.
I called the call center to sort out my problem with the bill.
The word is borrowed directly from English and is made up of 'call' (der Anruf) and 'center' (das Zentrum). So it is literally an 'Anrufzentrum' (call center).
Viele Firmen haben ihr Callcenter in einer anderen Stadt.
Many companies have their call center in another city.
You use 'im Callcenter' (in the call center, dative) when you mean the place where something happens. But you can also use 'das Callcenter' (the call center, accusative) as a direct object when contacting it as a whole.
Ich arbeite seit zwei Jahren in einem Callcenter.
I have been working in a call center for two years.
Common verbs related to 'Callcenter' (call center) are 'anrufen' (to call), 'arbeiten' (to work), and 'sich beschweren' (to complain). The context is almost always customer service, sales, or support.
Man wird oft von Callcentern angerufen, die etwas verkaufen wollen.
You are often called by call centers that want to sell something.
hotline
A Hotline is the telephone service offered through which people receive advice or information. A Callcenter, by contrast, is the office or department whose employees handle the calls. Customers therefore use the Hotline, while employees work in the Callcenter.
Im Callcenter beantworten Mitarbeiter die Anrufe der Kunden zu ihren Bestellungen.
At the call center, employees answer customers’ calls about their orders.
Kunden können die Hotline anrufen, wenn sie Hilfe mit ihrer Bestellung brauchen.
Customers can call the hotline if they need help with their order.
