call center
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call center
An office or department in a company where employees receive or make a large number of phone calls. This is often done for customer service, sales, or market research.
Ich habe im Callcenter angerufen, um mein Problem mit der Rechnung zu klären.
I called the call center to sort out my problem with the bill.
The word is borrowed directly from English and is made up of 'call' (der Anruf) and 'center' (das Zentrum). So it is literally an 'Anrufzentrum' (call center).
Viele Firmen haben ihr Callcenter in einer anderen Stadt.
Many companies have their call center in another city.
You use 'im Callcenter' (in the call center, dative) when you mean the place where something happens. But you can also use 'das Callcenter' (the call center, accusative) as a direct object when contacting it as a whole.
Ich arbeite seit zwei Jahren in einem Callcenter.
I have been working in a call center for two years.
Common verbs related to 'Callcenter' (call center) are 'anrufen' (to call), 'arbeiten' (to work), and 'sich beschweren' (to complain). The context is almost always customer service, sales, or support.
Man wird oft von Callcentern angerufen, die etwas verkaufen wollen.
You are often called by call centers that want to sell something.
hotline
'die Hotline' and 'das Callcenter' both have to do with telephone service. A hotline is mainly the phone number or contact point where you get help or information. A call center is more the office or department where many employees make or receive phone calls. Learners may confuse the words because you call both. In practical terms: you call a hotline, and the call may end up in a call center.
Das Callcenter nimmt jeden Tag viele Anrufe von Kunden entgegen.
The call center receives many calls from customers every day.
Nach der Fehlermeldung rufe ich die Hotline des Internetanbieters an.
After the error message, I call the internet provider's hotline.