hotline
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hotline
A telephone advice or information service set up by companies or organizations for customers or the public to answer questions or solve problems.
Ich habe bei der technischen Hotline angerufen, weil mein Internet nicht funktionierte.
I called the technical hotline because my internet wasn't working.
'Hotline' is a direct loanword from English, made up of 'hot' and 'line'. It refers to a direct telephone connection for urgent inquiries or service.
Die Firma hat eine neue Hotline für technische Probleme eingerichtet.
The company has set up a new hotline for technical problems.
'Hotline' is often combined with other nouns to specify its purpose. Common examples are 'Service-Hotline' (service hotline), 'Kunden-Hotline' (customer hotline), or 'Ticket-Hotline' (ticket hotline).
Die Nummer der Service-Hotline finden Sie auf unserer Webseite.
You can find the number of the service hotline on our website.
You can say 'die Hotline anrufen' (to call the hotline, with an accusative object) or 'bei der Hotline anrufen' (to call the hotline, with a preposition and dative). Both formulations are correct and common.
Ich habe die Hotline angerufen, um mein Passwort zurückzusetzen.
I called the hotline to reset my password.
support
Support refers to the technical help offered or to the responsible team. Hotline refers to the telephone channel through which advice or help can be reached. Use Support when you mean the assistance itself; use Hotline when you specifically mean the telephone contact point.
Über die Hotline erreiche ich telefonisch Hilfe bei der Einrichtung des neuen Routers.
I can reach telephone assistance for setting up the new router through the hotline.
Der Support hilft mir bei der Einrichtung des neuen Routers.
Support is helping me set up the new router.
