hotline
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hotline
A telephone advice or information service set up by companies or organizations for customers or the public to answer questions or solve problems.
Ich habe bei der technischen Hotline angerufen, weil mein Internet nicht funktionierte.
I called the technical hotline because my internet wasn't working.
'Hotline' is a direct loanword from English, made up of 'hot' and 'line'. It refers to a direct telephone connection for urgent inquiries or service.
Die Firma hat eine neue Hotline für technische Probleme eingerichtet.
The company has set up a new hotline for technical problems.
'Hotline' is often combined with other nouns to specify its purpose. Common examples are 'Service-Hotline' (service hotline), 'Kunden-Hotline' (customer hotline), or 'Ticket-Hotline' (ticket hotline).
Die Nummer der Service-Hotline finden Sie auf unserer Webseite.
You can find the number of the service hotline on our website.
You can say 'die Hotline anrufen' (to call the hotline, with an accusative object) or 'bei der Hotline anrufen' (to call the hotline, with a preposition and dative). Both formulations are correct and common.
Ich habe die Hotline angerufen, um mein Passwort zurückzusetzen.
I called the hotline to reset my password.
emergency call
'der Notruf' and 'die Hotline' are both phone numbers or calls where you can get help. But the difference is very important: a 'Notruf' is for real emergencies, for example fire, an accident, or danger. A 'Hotline' is for advice, questions, or ordinary problems, for example with a contract or a technical fault. They can be confused because both offer help by phone. In practice: in danger, you call the emergency number; for questions or service problems, you call a hotline.
Bei Problemen mit dem Internet ruft Max die Hotline des Anbieters an.
When there are problems with the internet, Max calls the provider's hotline.
Nach dem Unfall wählte eine Zeugin sofort den Notruf.
After the accident, a witness immediately called the emergency number.