customer service
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customer service department
The department in a company responsible for assisting customers, answering questions, and handling complaints. Synonymous with customer support.
Ich muss morgen beim Kundenservice anrufen, weil mein Internet nicht funktioniert.
I have to call customer service tomorrow because my internet isn't working.
The word is a clear compound made up of 'der Kunde' (the customer; plural: die Kunden), the linking element '-n-', and 'der Service' (service). So it literally describes a service for customers.
Ein guter Kundenservice ist für viele Unternehmen sehr wichtig.
Good customer service is very important for many companies.
When the department is meant, 'Kundenservice' (customer service) is often used with verbs of contact. Typical phrases are 'den Kundenservice anrufen' (to call customer service), 'den Kundenservice kontaktieren' (to contact customer service), or 'sich an den Kundenservice wenden' (to turn to/contact customer service).
Bei Problemen mit der Rechnung können Sie sich jederzeit an den Kundenservice wenden.
If you have problems with the bill, you can contact customer service at any time.
When the quality of support is meant, the word is often accompanied by adjectives. Common combinations are 'guter Kundenservice' (good customer service), 'schlechter Kundenservice' (bad customer service), or 'exzellenter Kundenservice' (excellent customer service).
Ich habe in diesem Hotel einen sehr guten Kundenservice erlebt.
I experienced very good customer service at this hotel.
service
'der Service' and 'der Kundenservice' can both describe how a company helps customers. 'Kundenservice' is more specific: it is always about customers, their questions, complaints, or support. 'Service' is more general and can mean the quality of service, all services provided, or even a technical department. Learners easily confuse the words because in shops and businesses people often talk about good 'Service' and good 'Kundenservice'. When it is clearly about customer care, 'Kundenservice' sounds more precise; when it is generally about help or service, 'Service' often fits.
Nach der falschen Lieferung rief Mehmet den Kundenservice des Online-Shops an.
After the wrong delivery, Mehmet called the online shop's customer service.
In diesem Hotel ist der Service sehr freundlich und schnell.
In this hotel, the service is very friendly and quick.