customer service
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customer service department
The department in a company responsible for assisting customers, answering questions, and handling complaints. Synonymous with customer support.
Ich muss morgen beim Kundenservice anrufen, weil mein Internet nicht funktioniert.
I have to call customer service tomorrow because my internet isn't working.
customer service
The overall services and type of support that a company offers its customers. Refers to the quality of the assistance.
Dieses Geschäft ist für seinen exzellenten Kundenservice bekannt.
This store is known for its excellent customer service.
The word is a clear compound made up of 'der Kunde' (the customer; plural: die Kunden), the linking element '-n-', and 'der Service' (service). So it literally describes a service for customers.
Ein guter Kundenservice ist für viele Unternehmen sehr wichtig.
Good customer service is very important for many companies.
When the department is meant, 'Kundenservice' (customer service) is often used with verbs of contact. Typical phrases are 'den Kundenservice anrufen' (to call customer service), 'den Kundenservice kontaktieren' (to contact customer service), or 'sich an den Kundenservice wenden' (to turn to/contact customer service).
Bei Problemen mit der Rechnung können Sie sich jederzeit an den Kundenservice wenden.
If you have problems with the bill, you can contact customer service at any time.
When the quality of support is meant, the word is often accompanied by adjectives. Common combinations are 'guter Kundenservice' (good customer service), 'schlechter Kundenservice' (bad customer service), or 'exzellenter Kundenservice' (excellent customer service).
Ich habe in diesem Hotel einen sehr guten Kundenservice erlebt.
I experienced very good customer service at this hotel.
support
Support and Kundenservice both refer to help provided by a company. Support typically focuses on assistance with questions or technical problems. Kundenservice is broader and also includes general customer care and handling complaints. Support fits a software problem, while Kundenservice is more appropriate for a complaint.
Der Kundenservice bearbeitet die Beschwerde der Kundin über ihre Rechnung.
Customer service is handling the customer's complaint about her bill.
Der Support hilft der Kundin bei einem Fehler in der App.
Support is helping the customer with an error in the app.
