customer service
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customer service
A service that companies offer their customers after the purchase of a product, for example for repairs, maintenance, or questions.
Der Kundendienst hat meine kaputte Waschmaschine schnell und kostenlos repariert.
Customer service repaired my broken washing machine quickly and free of charge.
'Der Kundendienst' (customer service) is a compound word made up of 'der Kunde' (the customer) and 'der Dienst' (the service). It literally describes a service for the customer. The 'n' between the words is a linking n, which makes the connection easier.
Guter Kundendienst ist für viele Firmen sehr wichtig.
Good customer service is very important for many companies.
'Kundendienst' (customer service) is often used with verbs that describe making contact. Typical phrases are 'den Kundendienst anrufen' (to call customer service), 'den Kundendienst kontaktieren' (to contact customer service), or 'sich an den Kundendienst wenden' (to turn to/contact customer service).
Wenn das Gerät nicht funktioniert, sollten Sie sich an den Kundendienst wenden.
If the device doesn't work, you should contact customer service.
You can tell from context whether the department or the service is meant. If it is about a workplace, opening hours, or a phone number, it usually means the department.
Der Kundendienst ist am Wochenende leider nicht erreichbar.
Unfortunately, customer service cannot be reached on weekends.
When it is about a repair or maintenance, typical expressions are 'einen Termin mit dem Kundendienst vereinbaren' (to arrange an appointment with customer service) or 'der Kundendienst kommt vorbei' (customer service comes by).
Wir müssen einen Termin mit dem Kundendienst für die Wartung der Heizung vereinbaren.
We need to arrange an appointment with customer service for the maintenance of the heating system.
service
'der Service' and 'der Kundendienst' are close in meaning when a company helps its customers. 'Kundendienst' often means a department or help after a purchase, for example with repairs, maintenance, or questions about a product. 'Service' is more general and can also mean the overall quality of service or all services offered. The words can be confused because both occur in the context of companies and customers. For a broken device, 'Kundendienst' sounds very appropriate; in a restaurant, hotel, or when talking about general customer care, people often simply say 'Service'.
Heute schickt der Kundendienst einen Techniker, weil die Waschmaschine kaputt ist.
Today customer service is sending a technician because the washing machine is broken.
Beim Einkaufen achtet Anna nicht nur auf den Preis, sondern auch auf den Service.
When shopping, Anna pays attention not only to the price, but also to the service.