customer service
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customer service
A service that companies offer their customers after the purchase of a product, for example for repairs, maintenance, or questions.
Der Kundendienst hat meine kaputte Waschmaschine schnell und kostenlos repariert.
Customer service repaired my broken washing machine quickly and free of charge.
customer service
The department in a company that is responsible for looking after customers and handling their concerns.
Ich muss morgen beim Kundendienst anrufen, um einen Termin zu vereinbaren.
I have to call customer service tomorrow to arrange an appointment.
'Der Kundendienst' (customer service) is a compound word made up of 'der Kunde' (the customer) and 'der Dienst' (the service). It literally describes a service for the customer. The 'n' between the words is a linking n, which makes the connection easier.
Guter Kundendienst ist für viele Firmen sehr wichtig.
Good customer service is very important for many companies.
'Kundendienst' (customer service) is often used with verbs that describe making contact. Typical phrases are 'den Kundendienst anrufen' (to call customer service), 'den Kundendienst kontaktieren' (to contact customer service), or 'sich an den Kundendienst wenden' (to turn to/contact customer service).
Wenn das Gerät nicht funktioniert, sollten Sie sich an den Kundendienst wenden.
If the device doesn't work, you should contact customer service.
You can tell from context whether the department or the service is meant. If it is about a workplace, opening hours, or a phone number, it usually means the department.
Der Kundendienst ist am Wochenende leider nicht erreichbar.
Unfortunately, customer service cannot be reached on weekends.
When it is about a repair or maintenance, typical expressions are 'einen Termin mit dem Kundendienst vereinbaren' (to arrange an appointment with customer service) or 'der Kundendienst kommt vorbei' (customer service comes by).
Wir müssen einen Termin mit dem Kundendienst für die Wartung der Heizung vereinbaren.
We need to arrange an appointment with customer service for the maintenance of the heating system.
service
Service and Kundendienst can both help with technical problems. Kundendienst is associated with customer support, especially after a purchase. A Service, by contrast, can also be an external service provider for maintenance or repairs.
Für den defekten Drucker wendet sich das Büro an den Kundendienst des Herstellers.
The office contacts the manufacturer’s customer service about the defective printer.
Für den defekten Drucker beauftragt das Büro einen externen Service.
The office hires an external service provider for the defective printer.
