support
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support
The technical support or customer service that a company offers for its products or services.
Mein Drucker funktioniert nicht, ich muss den Support kontaktieren.
My printer isn't working; I need to contact support.
'Support' is a word borrowed from English that is very common in German. It is used especially in technical and business contexts, but also in personal situations.
Der Support hat mir bei meinem Computerproblem schnell geholfen.
Support quickly helped me with my computer problem.
You can recognize the two meanings from context. If it is about products, technology, or a company, it means customer service. If it is about people, friends, or family, it means personal help.
Der technische Support ist rund um die Uhr erreichbar.
Technical support is available around the clock.
When referring to technical help, 'Support' is often combined with verbs such as 'kontaktieren' (to contact), 'anrufen' (to call), or 'erreichen' (to reach). People also speak of 'technischer Support' (technical support) or 'Kunden-Support' (customer support).
Bei Problemen mit der Software sollten Sie den Support kontaktieren.
If you have problems with the software, you should contact support.
In the meaning of 'persönliche Hilfe' (personal help), 'Support' is often combined with adjectives such as 'moralisch' (moral) or 'finanziell' (financial). You can also say 'Support von jemandem bekommen' (to get support from someone).
Ohne den finanziellen Support ihrer Eltern hätte sie nicht studieren können.
Without the financial support of her parents, she would not have been able to study.
help
'die Hilfe' and 'der Support' both mean that someone receives support. 'Hilfe' is the general German word and fits almost all everyday situations: with a task, a problem, or a difficult situation. 'Support' sounds more modern and is used especially for technology, customer service, products, or projects. Learners may confuse the words because 'Support' often simply means 'Hilfe'. If it is not about technology, service, or a project, 'Hilfe' usually sounds more natural.
Nach dem Update schrieb Finn dem Support, weil die App nicht mehr startete.
After the update, Finn wrote to support because the app would no longer start.
Ohne die Hilfe meiner Nachbarin hätte ich den Schrank nicht tragen können.
Without my neighbor's help, I would not have been able to carry the wardrobe.